Order problems
If you have any problems with your order, here are some steps you can take:
Confirmation Check: Please ensure you have received a confirmation email containing your order details.
Check order status: Go to the store’s website and check the status of your order in the tracking section.
Contact customer service: Find the contact section on the store’s page. You can call, email, or use live chat, if available.
Have information on hand: Keep your order number and any other relevant information to facilitate resolution.
Check the return or refund policy: If the problem is with the product (damaged, incorrect, etc.), check the store’s return policy.
If you do not receive the product, you can follow the steps below:
Order Confirmation: Check the order confirmation email you received and confirm the shipping details.
Shipment Tracking: If you have tracking information, use it to find out the status and location of your shipment.
Contact Customer Service: Find the store’s contact information. You can call, email, or use live chat if available.
Have your information ready: Keep your order number and any other details you may need when you contact customer service.
Review Shipping Policy: Check the store’s shipping policy to find out when your order is expected to arrive.
If you need more help, you can share additional details about the order.
Delivery
To track your order, you can follow these steps:
Check Email: Look for the order confirmation email you received when you completed your purchase. They often contain tracking information.
Visit the store’s website: Visit our website. Look for the “Order Tracking” or “Order Status” section.
Enter the required information: You will usually need to enter the order number or email associated with the order.
Use the tracking link: If you have a tracking link, you can click directly on it to access the shipping information.
Contact customer service: If you are unable to track the order online, you can contact customer service for help.
If you need additional help, feel free to ask more questions!
Shipping time is usually between 7-10 days
If you wish to cancel an order, please follow these steps:
Act Fast: Try to cancel your order as soon as possible, as some orders are processed quickly.
Review the Cancellation Policy: Check the store’s cancellation policy. This will help you understand if it’s possible to cancel and if there are any fees for doing so.
Access Your Account: If you purchased online, log in to your account on the store’s website and look for the option to manage your orders.
Select Order: Find the order you want to cancel and select the cancellation option, if available.
Contact Customer Service: If you’re unable to cancel the order from your account, contact customer service. Have your order number handy to make the process easier.
Confirm Cancellation: Make sure you receive confirmation that your order has been cancelled.
If you need further assistance or specific details, please do not hesitate to contact us.dudes en preguntar.
If you want to exchange a product, you can follow these steps:
Check the exchange policy: Start by reviewing the exchange policy on the store’s website. Make sure you know the required terms and procedures.
Keep your receipt: Make sure you keep your purchase receipt or any documents related to the product.
Contact customer service: Contact the store’s customer service. You can call or email them. Be prepared to provide your order number and explain the reason for the exchange.
Return the product: If the exchange is approved, you will typically need to return the product. Check the instructions on how to refill.
Track the exchange status: After you send the product back, track the status of the exchange through customer service or through the store’s website.
If you need additional information, feel free to ask more questions!
If you receive a product different from the one you ordered, you can follow the following steps:
If you receive a product different from the one you ordered, you can follow the following steps:, as well as any labels or packaging with order information.
Contact Customer Service: Contact the store’s customer service. You can call or email. Provide them with the order details and any photos you took.Request an exchange or return: ask them to replace the product with the correct one or give you a refund.
Follow the instructions: If you are If you are approved for an exchange or refund, follow the instructions provided to return the product.
Secure documentation: Keep copies of all correspondence and receipts relevant to have as a reference if necessary.
If you need more help, feel free to ask more questions!